How can we help?
Browse our most common questions below, or reach us directly.
✉️ hello@mindbodyritual.caCommon questions
On the login screen, tap "Forgot password?" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.
You can cancel anytime from within the app: go to Settings → Subscription → Cancel Plan. Your access continues until the end of the current billing period. No fees for cancelling.
Offline downloads require a Wi-Fi connection and at least 500MB of free storage. Make sure you're connected to Wi-Fi, then go to Settings → Downloads → Download All Sessions.
Yes. You can log into your account on up to two devices simultaneously. Family plan members each get their own profile with separate streak tracking.
From the app, go to Settings → Family → Invite Member. Enter their email address. They'll receive an invitation to create their own profile under your family account.
First, try signing out and back in. If the issue persists, contact us at hello@mindbodyritual.ca with your purchase receipt and we'll manually activate your account within 24 hours.